Below is a list a common questions we receive on window blinds and shades. Just click on the question to be taken to the answer lower on the page. If you have any additional questions or would like further information, please contact our Customer Service department.
General Questions on Window Blinds
- How do I contact you?
- Do you ship catalogs or brochures?
- Do you share any of my personal information?
- I can't find the product I wanted. Can you still have it?
- Do you have a glossary explaining your product terms?
- Which brand or type would be best for me?
- Are these quality blinds and shades?
- What is the difference between an inside and outside mount?
- Can I install my blinds/shades myself?
- How do I contact Customer Service?
- What is your product warranty?
- Are there clearance minimums or maximums for mounting window blinds?
- I want the lift and tilt controls in a specific location. Can I specify this?
- I want to order multiple blinds on one headrail. I want different sized blinds / I want the controls in
- I have a discount code to order blinds but really want to see the sample. Will I lose my discount when it expires?
Ordering Window Blinds
- What methods of payment do you accept?
- Do you charge sales tax?
- When do you charge my credit card?
- How secure is my credit card online?
- Will I receive an order confirmation?
- Who is responsible for proper measurements?
- What if I measure something incorrectly?
- Does my order come with all of the necessary hardware and instructions for installation?
- Is it possible to cancel or change my order after I have completed it?
- When will I know my order has gone into production?
Shipping Window Blinds
- Do you charge for shipping?
- Is there a shipping charge for oversized blinds?
- Do you ship outside of the continental U.S.?
Window Blinds Orders & Returns
- How long will it take to receive my order?
- How can I check the status of my order?
- Can I change or cancel my order?
- Can I return the blinds I purchased?
- What do I need to do if my blinds are damaged during shipping?
- What if one of my blinds or shades breaks?
General Questions on Window Blinds
- How do I contact you?
You can contact our Customer Service department at (XXX) XXX-XXXX or email us at Service@ImpactBlinds.com. We are happy to help answer any questions you may have.
- Do you ship catalogs or brochures?
No, all of the information we would put into a catalog or brochure is available on our web site. If you have specific questions or needs, please contact Customer Service.
- Do you share any of my personal information?
We respect your privacy. Impact Blinds will never share or sell any of your personal information. All information you provide to us will be kept secure and only to provide you a better shopping experience. Please see our Privacy Policy for more detailed information.
- I can't find the product I wanted. Can you still have it?
We try and update our website as soon as we get a new product, but not all of our products may be up. If you're looking for something in particular, please contact Customer Service and they will help you find your product.
- Do you have a glossary explaining your product terms?
For more information on our products, see our Window Blinds Basics page.
- Which brand or type would be best for me?
It really depends on a number of factors. You can read one of our guides on choosing your best window covering by Decorating Style, Feature, Room, or Window Type or contact Customer Service for a consultation.
- Are these quality blinds and shades?
Impact Blinds only sells top-quality window blinds and shades. All of our products are made at the major name brand blinds factories and shipped directly to you.
- What is the difference between an inside and outside mount?
An inside mount is when your window covering fits inside your window opening. An outside mount is when your window covering is placed outside of your window opening. Review our measuring instructions for more information on inside and outside window mounts.
- Can I install my blinds/shades myself?
Absolutely. We make sure all of our products are easy to install. Click here for installation instructions. If you need additional help, you can contact Customer Service or visit our Locate an Installer page to find a professional installer.
- How do I contact Customer Service?
Visit our Customer Service page for the variety of options you have in contacting our friendly Customer Service team.
- What is your product warranty?
The product warranty varies with each product. You can visit our window blinds product warranty for the general warranty offered. Our manufacturers typically offer Limited Lifetime Warranties, that are dependent on the product. For your product's specific warranty, click on the warranty info link on the product page, located in the “Product Overview” section.
- Are there clearance minimums or maximums for mounting window blinds?
Yes there are. There is a minimum mounting depth needed for an inside mount. There is a necessary amount of clearance for an outside mount. Each product has a specific clearance amount, please see our How to Measure Window Blinds guide for specific product specifications.
- I want the lift and tilt controls in a specific location. Can I specify this?
Yes, you can. Impact Blinds makes it easy to specify where you want the controls for your window blinds or window shades.
- I want to order multiple blinds on one headrail. I want different sized blinds / I want the controls in different places. Is this possible?
Absolutely. During the ordering process you can choose how many blinds you want per headrail (standard is one per one). You'll then be asked to specify the size for each set of blinds and where you want the controls for each set. If you have multiple blinds to one headrail, you'll be able to specify both (even if they're different) at this time.
- I have a discount code to order blinds but really want to see the sample. Will I lose my discount when it expires?
We strongly recommend ordering a sample prior to placing your order to make sure it's exactly what you wanted. Since we don't want you to feel rushed to order a product you may not be happy with, Impact Blinds will extend your discount if you order a sample. If you have a discount code you want to use, please include it in the checkout with your sample order and we'll send you a coupon with the discount extended with your sample.
Ordering Window Blinds
- What methods of payment do you accept?
We accept MasterCard, Visa, Discover and American Express. You can also choose to pay through PayPal. If you need a specific type of payment, please contact Customer Service.
- Do you charge sales tax?
For Arizona, sales tax is 8.3%. We do not charge sales tax if you live outside of Arizona.
- When do you charge my credit card?
Your credit card will be charged immediately after you place your order. Since everything is made-to-order, payment must be received prior to the order going into production.
- How secure is my credit card online?
It's very secure. Impact Blinds uses Secure Sockets Layer (SSL) encryption to keep your personal information safe. This is the industry standard and encrypts all of your information before it's sent to us.
- Will I receive an order confirmation?
Once you complete your order we will send you a confirmation email to the email address you provided.
- Who is responsible for proper measurements?
You are responsible for making the proper measurements for your window blinds or window shades. It is up to you to send us accurate measurements. Please review our How to Measure guide and double check all of your measurements. Measure every window, even if it looks identical, and take every measurement twice.
IMPORTANT: Since all of our products are made-to-order, they are not returnable except for warranty repair. If we make a mistake, we will repair it when possible or remake the product at no charge.
- What if I measure something incorrectly?
We understand that mistakes can happen: please call us if there was an error. Depending on the type of error, we may be able to alter the product or can have it remade at a discount. If the measurement is just slightly off, we may be able to resize the blinds.
- Does my order come with all of the necessary hardware and instructions for installation?
Impact Blinds does include all of the generally needed hardware, including installation screws, fasteners, and brackets, with your order. Since there are a variety of surfaces you may be installing your blinds on, it's not possible for us to plan accordingly. The included hardware should work for all applications, but you may need to visit your local hardware store for spacer blocks, shims, or a specific bracket (for example, for installing in concrete blocks).
With your order, we will also include a printout with the installation instructions. If you can't find them, visit our How to Install Window Blinds page or contact our Customer Service team.
- Is it possible to cancel or change my order after I have completed it?
Please make sure all of your selections including measurements, colors, and product types are correct. We send all orders to production within one business day of ordering. Any order that is changed or cancelled may be subject to a fee. Please contact our Customer Service department if you have questions and we'll be happy to help you, we will make every effort to make any changes we can without any additional charges.
- When will I know my order has gone into production?
Just check your Order Status for online tracking of your order. If you have any questions, you can contact our Customer Service team.
Shipping Window Blinds
- Do you charge for shipping?
If your products are all under 90" there is no charge for shipping anywhere in the Continental United States. For products wider than 90", shipping is $70.
- Is there a shipping charge for oversized blinds?
If your products are all under 90" there is no charge for shipping anywhere in the Continental United States. For products wider than 90", shipping is $70. Please contact Customer Service for questions on your particular order.
- Do you ship outside of the continental U.S.?
Yes, we do ship outside of the continental U.S. but additional charges may occur. Please contact Customer Service for further information.
Window Blinds Orders & Returns
- How long will it take to receive my order?
We provide a 24-hour waiting periods to allow for any last minute changes. After that, it typically takes 5-7 business days to ship your order. Please allow 3-5 business days after shipment to receive your order. You can check the status of your order on our Order Status page.
- How can I check the status of my order?
You can visit our Order Status page or contact our Customer Service team.
- Can I change or cancel my order?
Impact Blinds will hold your order for 24-hours to allow for any last minute changes. If you decide to cancel you order, you may cancel it within this 24-hour period. Once the order goes to production, it cannot be canceled. Please contact Customer Service if you have any further questions.
- Can I return the blinds I purchased?
All of our products are custom, made-to-order and cannot be returned except for warranty repairs. Please contact Customer Service if you have any further questions.
- What do I need to do if my blinds are damaged during shipping?
Impact Blinds will take care of any damage that happens during shipping. Please note, you need to inspect your order as soon as you receive it and notify Customer Service immediately if there has been any damage during shipping and to verify that your products were made exactly as you specified. You have 7 days to notify us that your products have been damaged during shipping, otherwise we cannot repair/replace the products at no cost.
- What if one of my blinds or shades breaks?
Just contact our Customer Service team. We'll be able to help you assess the situation and offer some options.