Returns
Changes, Refunds and Cancellations:
Custom Made Products
Impact Blinds products are custom made to the specifications you have submitted with your order and are not suitable for resale. It is important that you are certain of your purchase before you finalize your order and complete the checkout process. Changes or cancellations can be done only before your order has gone into production. Production generally begins the next business day after receipt of your order. If you need to cancel or modify an order, please email our customer service department at Changes@Impactblinds.com. Use an email address that you monitor and provide your name, order number and a telephone number where you can be reached. We actively monitor this email box during business hours and it is the best way to intercept an order. Orders that we are able to cancel before production has begun will be subject to a manufacturer’s restocking change where applicable and an Impact Blinds 5% administrative charge. Under no circumstances will Impact Blinds issue a refund or store credit if the change or cancellation occurs more than one business day after the submission of an order.
Customer Errors
We want to make your online buying experience at Impact Blinds as enjoyable as possible. If you find a mistake in measuring or ordering please contact our customer service department within seven days of delivery. Depending on the error, you may return the product for size reduction or we can manufacture a replacement at a discounted price. Shipping charges for reduction or replacement are the responsibility of the customer.
Shipping Damage or Manufacturing Defects
After receiving your order, immediately open and inspect it thoroughly for any manufacturing defects, errors, or shipping damage. If you find defects, errors or shipping damage please contact our customer service department at Service@ImpactBlinds.com or 480-206-6061 within seven days of delivery. Provide your name, order number and a description of the problem. If the product requires replacement, you will be given a Return Merchandise Authorization (RMA) and a shipping address to return the product. Returns must have an RMA to be received and processed at our facility.